When I set it up MoneyDance +, I selected Truist rather than Suntrust I have not had any problems with the service yet with Suntrust. I just click on the Download all accounts and they are all updated. It was a snap to set up and has been working great. I have now started using the new MoneyDance + connection through Plaid for my Suntrust things. I was ready and had started looking for another bank but then I found the Moneydance +. There were a couple of vendors that no longer show as well. I have already lost some of my bill pay and auto pay accounts within my Bill pay section. I know they say they are not changing things but I have seen a number of things that will be different with the transition. I finally went to using QFX download over the last 6 months. I have always had problems with the Direct connect with Suntrust. Links appear to be broken here too.Īgain, thanks for the quick response, guess I'll start looking for a new bank. I've also attached a PDF document "Truist Online Banking Quick Reference Guide for the Direct Connect transition from SunTrust to Truist". " As of now the link appears to be broken. For a full list of Bill Pay options, as well as instructions for how to reenroll in Direct Connect, please go to. However there may be other options available. "If you use Direct Connect through Quicken and Quickbooks to pay bills, you MAY LOSE (emphasis mine-MAY LOSE ?) the ability to pay bills through Quicken and Quickbooks with Direct Connect. After the transition Direct Connect will be part of Truist online banking, so you will need to sign into Truist online banking or create a Truist online banking profile to reestablish the Direct Connect service." Here's more info I just received in a letter from Suntrust which states: "The transition includes Direct Connect, the service you use to access your bank account information in Quickbooks or Quicken. He didn't seem to understand any difference between web-connect, and Direct Connect so I'm not highly confident of his statement. Just spoke with a Suntrust/Truist rep, he insists that NOTHING will change for prior Suntrust customers after the transition.
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